Bundled Internet and Home Phone
| Code |
Plan Name |
Total |
Price |
|
| A2F9 |
1GB Starter Shaped ^ |
1GB |
$9.95 |
Sign Up |
| A2F1 |
2GB Shaped |
2GB |
$29.95 |
Sign Up |
| A2F2 |
10GB Shaped |
10GB |
$39.95 |
Sign Up |
| A2F3 |
20GB Shaped |
20GB |
$49.95 |
Sign Up |
| A2F4 |
30GB Shaped |
30GB |
$59.95 |
Sign Up |
| A2F5 |
40GB Shaped |
40GB |
$69.95 |
Sign Up |
1 All shaped plans have the option of either shaped or $10/GB excess.
2 All shaped plans are slowed to 72kbps when data limit has been reached if excess option not taken.
^ Shaped to 28.8kbps when data limit has been reached. Starter plans are only available as just that, a starter plan. Once you have changed to another plan you may not change back.
Activation Fees
| Connection Type |
12 Months |
24 Months |
36 Months |
| Transferring from an existing Phone Service |
$50 |
$25 |
FREE! |
The above activation fees apply for both your ADSL2+ and Comcen Phone Service.
1 Transferring from an existing Phone Service implies you currently have an active Telephone Service with another provider, you would be porting across to Comcen.
2 Transferring from an existing Comcen ADSL service implies you are a current Comcen ADSL1 customer, and would be moving to a Comcen ADSL2+ Bundled service.
3 New Connections with a physical line into the premise, implies that you do not currently have an active Telephone Service in your premise, however have existing cabling into your premise (ie, a Phone Service was previously connected at this address by either yourself, or a previous tennant or owner.
Modem
| |
Model |
Price |
| USB & Ethernet ADSL Router (1 Port) |
BiPAC 5210S |
$79.00 |
| Ethernet Router ADSL (4 Port) |
BiPAC 7300 |
$99.00 |
| Wireless ADSL Router with VOIP (3 Port) |
OPEN824RLW |
$149.00 |
| Advanced Ethernet Router (4 Port) |
BiPAC 7402R2 |
$199.00 |
| Advanced Ethernet ADSL Router (4 Port) |
BiPAC 7402L-M |
$199.00 |
If you have an existing ADSL2+ compatible modem, you are not required to purchase a new modem from us.
Static IP Addresses
Should you wish to host your own web server or email server on your connection you may rent a static IP address at $11.00 per month.
If you would like pricing on more than 1 static IP, please contact sales@comcen.com.au.
Click to View
Things To Know
- Only download data is calculated, upload data is free!
- Above “bundled” pricing is only valid to full service (local and long distance) phone customers. In the event you move your long distance to another provider, there is a $10 per month additional charge.
- The data rates available to a particular ADSL customer are affected by many factors, and some by quite significant amounts. These include:
- The length of copper wire from the exchange.
- The number of, and type of, other services being used over copper pairs in the same cable by other customers.
- The configuration and line quality of the copper wire pair between the exchange and the customer’s premises.
- Electrical interference from outside sources (such as electric motors).
- The configuration of the copper wiring within the customer’s premises.
- The software configuration and application on the customer’s computer (in particular how it uses the uplink back to the exchange) .
- The customer’s hardware or modem.
- The capacity of, load on, and access data rate of the destination host computer which the customer is accessing.
- Download quota is the amount of data you may download in any given month. Any unused data is forfeited at the end of that billing month. For the purpose of calculation, 1GB = 1000MB. Read our billing step through here.
- Free Broadband months are given in the first 3 months of the year. Free months are awarded as follows. On a 12 month contract your first 3 months are free. On a 24 month contract your receive your first 3 months for free then, you'll receive your 13th, 14th and 15th month for free. On a 36 month contract your receive your first 3 months for free then, you'll receive your 13th, 14th and 15th month for free. Then you'll receive your 25th, 26th and 27th month for free.
- ADSL2+ phone bundles do not support complex services such as Line Hunt, FaxStream or Indial. If you have a complex Value Added Service(VAS) and wish to port you will need to have the complex VAS removed prior to submitting the porting request.
- If you try and switch your home telephone away from Comcen in the future, you may lose your number. Exceptions to this is if you port away to selected carriers with bi-lateral agreements. These currently include Telstra, Primus and Optus.
- Once you select your plan you won't be allowed to downgrade. For example; If you select the 20GB plan you can't downgrade to the 10GB plan.
- Should you have a rented Telstra handset, you are required to return it or will be charged a $50 fee for purchase in the first month.
- Applications which are cancelled after processing has commenced, but before the order has been submitted to our wholesaler is subject to a fee of $100. Cancellation requests received after the order has been lodged with our wholesaler will be subject to standard cancellation fees and conditions.
- ADSL2+ Bundles take approximately 10-14 working days to provision. Please read our ordering guide for further detail here.
- Existing customers upgrading from ADSL1 to ADSL2+
If you upgrade within the first 6 months of your minimum term, a fee of $99 applies, in addition to the ADSL2+ Line Activation Fee.
If you upgrade after the first 6 months of your minimum term, and are still within your minimum term, a fee of $49 applies, in addition to the ADSL2+ Line Activation Fee.
If you upgrade outside of your minimum term, no fee applies except the relevant ADSL2+ Line Activation Fee.
- Early disconnection fees applies ($300 pro-rata for Comcen ADSL2+, $149 pro-rata for Comcen Telephony). For example, if you cancel your contract 9 months into a 12 month contract may have to pay a termination fee of $300 x 3/12 (where 3 is the number of months left to run on the contract, divided by 12 months) = $75 (for each relevant service).
- If you cancel the Service before the minimum Term ends, you must pay back any discounts or special offers you received to sign up for that Term.
Payments
- Payments can be made by credit card, or direct debit.
- All prices on this page include GST.
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